FAQs

HOW DO I KNOW WHAT SIZE I NEED?

OUR SIZING CHART PROVIDES SIMPLE INSTRUCTIONS THAT CAN HELP YOU MEASURE YOUR NAILS IN THE COMFORT OF YOUR HOME. CLICK HERE TO GET STARTED!

DON'T WANT TO DO THAT? NO PROBLEM, WE GOT YOU!💪🏾ORDER OUR SAMPLE SIZING KIT.

OUR SAMPLE SIZING KIT PROVIDES THE ACTUAL TIPS WE USE TO CREATE YOUR NAILS. NUMBERED 0-9 OR 0-11, OUR KIT ALLOWS YOU TO FIND THE PERFECT NAIL SIZE FOR EACH ON OF YOUR NAILS.CLICK HERE TO ORDER.

HOW LONG DO THE NAILS STAY ON?

WITH PROPER APPLICATION & CARE & GLUE, YOUR NAILS CAN LAST UP TO 3 WEEKS!

WHAT ABOUT NAIL TABS?

NAIL TABS ARE A BIT DIFFERENT. NORMAL WEAR IS A NIGHT TO A FEW DAYS DEPENDING ON APPLICATION AND YOUR LIFESTYLE.

WHAT'S APPLICATION?

APPLICATION IS HOW YOU PREP AND APPLY YOUR NAILS! WE INCLUDE APPLICATION INSTRUCTIONS WITH EVERY PRESS ON NAIL ORDER.

I AM WORRIED THAT MY NAILS ARE GOING TO POP OFF. IS THERE ANY WAY TO AVOID THIS?

MAKE SURE TO FOLLOW THE APPLICATION INSTRUCTIONS INCLUDED WITH YOUR ORDER. APPLICATION IS KEY WHEN APPLYING ANY TYPE OF ARTIFICIAL ENHANCEMENT INCLUDING PRESS-ON NAILS!

PICTURE ACRYLICS...WHEN YOU ARE SITTING IN YOUR NAIL TECHS CHAIR AND THEY ARE BEGINNING YOUR NAILS...WHAT DO YOU SEE? THEIR APPLICATION PROCESS! OUR INSTRUCTIONS ARE LITERALLY THE SAME EXACT PREP!

ARE THE NAILS REUSABLE?

YES! ABSOLUTELY!

FOR NAIL TAB LOVERS, THE TABS MAKE IT EXTREMELY EASY TO REUSE. SIMPLY PEEL OFF THE TABS AND BOOM💥 RESUSABLE!

FOR THOSE THAT PREFER NAIL GLUE, YOUR NAILS ARE STILL REUSABLE. WE JUST HAVE A BIT MORE WORK TO DO.

IN ORDER TO GET THE BEST WEAR WHEN REUSING YOUR PRESS ON SET, IT IS IMPORTANT TO REMOVE THE LEFTOVER GLUE RESIDUE.

THERE ARE A FEW WAYS TO DO IT, HOWEVER, THE BEST AND OUR RECOMMENDED WAY TO REMOVE GLUE RESIDUE IS BY PURCHASING AN INEXPENSIVE NAIL DRILL AND GENTLY FILE AWAY THE RESIDUE. UNLESS YOU ARE AN EXPERIENCED NAIL DRILL USER, WE RECOMMEND SETTING THE DRILL TO A LOW SPEED TO ENSURE YOU ONLY REMOVE THE GLUE RESIDUE. 

 WHAT IF THE NAILS I PURCHASED DON'T FIT?

LET'S PREVENT THAT FROM HAPPENING!

WE HAVE 2 WAYS YOU CAN AVOID THIS MISTAKE!

YOU CAN VISIT OUR SIZING CHART OR PURCHASE A SAMPLE SIZING KIT.

OUR SIZING CHART PROVIDES SIMPLE INSTRUCTIONS THAT CAN HELP YOU MEASURE YOUR NAIL IN THE COMFORT OF YOUR HOME! CLICK HERE TO GET STARTED.

OUR SAMPLE SIZING KIT PROVIDES THE ACTUAL TIPS WE USE TO CREATE YOUR NAILS. NUMBERED FROM 0-9 OR 0-11, YOU WILL FIND THE PERFECT FIT FOR EACH NAIL. CLICK HERE TO PURCHASE.

DUE TO THE HANDMADE NATURE OF OUR PRODUCT, WE ARE NOT RESPONSIBLE IF THE WRONG SIZING IS ORDERED. NO REFUNDS OR EXCHANGES WILL BE ISSUED.

ARE THE NAILS STRONG?

ABSOLUTELY! FLIMSY NAILS DO NOT LIVE HERE! OUR CUSTOMERS LOVE THE DURABILITY OF OUR NAILS! DON'T BELIEVE US, CHECK OUR REVIEWS!

WE USE PROFESSIONAL GEL TIPS TO CREATE EACH OF OUR PRESS-ON NAIL SETS. IN ADDITION, THEY ARE MADE WITH AT LEAST 5 COATS OF GEL POLISH.

DO YOU OFFER CUSTOM DESIGNS?

WE SURE DO!

IF YOU HAVE A CONCEPT IN MIND OR WOULD LIKE US TO RECREATE SOMETHING YOU SAW, JUST FILL OUT OUR "CONTACT US" FORM SO WE CAN CHAT IDEAS!

PLEASE NOTE THAT NOT EVERY IDEA OR DESIGN FITS OUR DESIGN STYLE. IN THESE CASES, WE MAY DECLINE A CUSTOM ORDER. FOR RECREATIONS, WE MAY ASK IF ITS OK TO PUT A TWIST ON THE DESIGN TO MAKE IT MORE OF OUR OWN.

HOW MANY NAILS COME IN EACH SET?

ALL SETS COME WITH 10 NAILS IN THE SIZE AND STYLE YOU SELECT.

WHAT COMES WITH MY NAIL ORDER?

EACH ORDER COMES WITH 10 NAILS IN THE SIZE AND STYLE YOU SELECTED,  1 PREP KIT, AND APPLICATION INSTRUCTIONS.

EACH PREP KIT COMES WITH A MINI NAIL FILE, A WOODEN CUTICLE PUSHER, AN ALCOHOL PREP PAD & GLUE. ADDITIONAL PREP KITS CAN BE PURCHASED BY CLICKING HERE.

NAIL TABS ARE NOT INCLUDED IN YOUR PREP KIT. CLICK HERE TO PURCHASE.

 HOW LONG WILL IT TAKE TO SHIP MY ORDER?

CURRENTLY, ALL OF OUR MADE-TO-ORDER PRESS-ON NAIL SETS GENERALLY HAVE A PROCESSING TIME OF UP TO 7 BUSINESS DAYS PLUS SHIPPING TIME.

PLEASE NOTE THAT PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME THING. PROCESSING HAS ITS OWN TIME FRAME. SHIPPING HAS ITS OWN TIME FRAME. YOU SELECT YOUR SHIPPING SPEED. VISIT OUR SHIPPING POLICY FOR OUR FULL POLICY.

 WHAT IS PROCESSING?

PROCESSING IS THE AMOUNT OF TIME IT TAKES TO CREATE YOUR ORDER.

HOW LONG IS YOUR PROCESSING TIME?

MADE TO ORDER PRESS ON NAILS

CURRENTLY, ALL MADE-TO-ORDER PRESS-ON NAILS TAKE UP TO 7 BUSINESS DAYS. HOWEVER, THIS IS JUST AN ESTIMATE. DUE TO THE HANDMADE NATURE OF OUR PRODUCT, WE CAN NOT GUARANTEE THAT YOUR ORDER WILL BE SHIPPED WITHIN THIS TIME FRAME.

PRESSED MYSTIQUE IS A ONE-WOMAN OPERATION.

WE HAND-MAKE EVERY PRESS ON NAIL SET THAT LEAVES OUR FACILITY. THERE ARE NUMEROUS FACTORS THAT CAN CONTRIBUTE TO DELAYS ON PROCESSING, HOWEVER, WE ALWAYS STRIVE TO CREATE AND PACK YOUR ORDER WITHIN THE 7 BUSINESS DAY TIMEFRAME. YOUR ORDER IS EXTREMELY IMPORTANT TO US. WE APPRECIATE YOUR UNDERSTANDING.

READY TO SHIP

1 TO 3 BUSINESS DAYS.

NAIL SUPPLIES

1 TO 3 BUSINESS DAYS.

WHAT ARE YOUR BUSINESS HOURS?

MONDAY - FRIDAY

9AM - 6PM CST

PLEASE NOTE THE HOURS MENTIONED ARE FOR NORMAL DAY-TO-DAY OPERATION.

OUR ONLINE STORE IS ALWAYS OPEN.

ARE YOU CLOSED ON HOLIDAYS?

YES. HERE ARE PRESSED MYSTIQUE, WE BELIEVE IN WORK/LIFE BALANCE. YOU CAN FIND OUR 2023 HOLIDAY SCHEDULE BELOW. WE RESERVE THE RIGHT TO MAKE CHANGES TO OUR HOLIDAY SCHEDULE AT ANY TIME.

2023 HOLIDAY SCHEDULE
NEW YEAR: JANUARY 1-2
MLK DAY: JANUARY 16
PRESIDENT'S DAY: FEBRUARY 20
EASTER: APRIL 10
PERSONAL HOLIDAY: MAY 12-15
MEMORIAL DAY: MAY 29
JUNETEENTH: JUNE 19
INDEPENDENCE DAY: JULY 4
PERSONAL HOLIDAY: JULY 21-24
LABOR DAY: SEPTEMBER 4
INDIGENOUS PEOPLE'S DAY: OCTOBER 9
VETEREN'S DAY: NOVEMBER 10
THANKSGIVING: NOVEMBER 22-27
CHRISTMAS: DECEMBER 22-27

WHERE ARE YOU LOCATED?

WE OPERATE OUT OF TEXAS, USA. 

DO YOU SHIP INTERNATIONALLY?

AT THIS TIME, WE DO NOT. 

DO YOU OFFER EXPEDIATED SHIPPING?

YES, WE DO! SIMPLY CHOOSE PRIORITY MAIL EXPRESS OPTION DURING CHECKOUT. PRIORITY MAIL EXPRESS SHIPPING ACCORDING TO USPS TAKES 1 TO 2 BUSINESS.
PLEASE NOTE SHIPPING IS NOT THE SAME AS PROCESSING. 
PLEASE SEE OUR PROCESSING TIMEFRAME ABOVE TO ENSURE YOU RECEIVE YOUR NAILS IN YOUR DESIRED TIMEFRAME.
YOU CAN ALSO VIEW OUR PROCESSING TIMEFRAME BY VISITING OUR SHIPPING POLICY.

CAN I SPEED UP THE PROCESSING TIME?

ABSOLUTELY! FOR AN ADDITIONAL FEE, YOU CAN ADD OUR RUSH ORDER OPTION. OUR RUSH ORDER OPTION EXPEDITES THE PROCESSING TIME AND ENSURES THAT YOUR ORDER WILL BE PROCESSED WITHIN 1 TO 3 BUSINESS DAYS. YOU CAN ADD OUR RUSH ORDER OPTION TO YOUR ORDER BY CLICKING HERE.

PLEASE NOTE DUE TO THE HANDMADE NATURE OF OUR PRODUCT, OUR RUSH ORDER OPTION MAY NOT ALWAYS BE AVAILABLE.

 MY PACKAGE WAS MARKED AS DELIVERED BY USPS BUT I DIDN'T RECEIVE IT. WHAT CAN I DO?

IN THE RARE CASE THAT YOUR PACKAGE IS MARKED DELIVERED BUY YOU HAVE NOT RECEIVED IT, THERE ARE A COUPLE STEPS WE RECOMMEND.

1. CHECK WITH YOUR NEIGHBORS IN CASE YOUR PACKAGE WAS DELIVERED TO THE WRONG ADDRESS. 

2. CHECK WITH YOUR LOCAL POST OFFICE. IN SOME CASES, THEY HOLD PACKAGES AT THE POST OFFICE. 

3. IF YOU CHECKED WITH BOTH AND YOU STILL CAN'T LOCATE YOUR PACKAGE, FILE A CLAIM WITH USPS. THE TRACKING NUMBER ALLOWS THEM TO BE ABLE TO LOCATE YOUR PACKAGE.

CLAIM LINK: https://www.usps.com/help/claims.htm

ONCE A PACKAGE HAS BEEN PICKED UP BY USPS, PRESSED MYSTIQUE HANDS OVER ANY AND ALL ACCOUNTABILITY FOR SHIPPING, TRANSIT, AND DELIVERY.

   PRESSED MYSTIQUE ASSUMES NO RESPONSIBILITY FOR LOST OR MISSING PACKAGES AND IS NOT REQUIRED TO ISSUE REFUNDS OR REPLACEMENTS ON THESE ORDERS.

DO YOU ACCEPT CANCELLATIONS, RETURNS, OR EXCHANGES?

ALL SALES ARE FINAL. DUE TO THE NATURE OF OUR CUSTOM HANDMADE PRODUCTS, WE DO NOT ACCEPT RETURNS OR MAKE ANY EXCHANGES. NO REFUNDS WILL BE ISSUED.

***BEFORE PLACING AN ORDER, PLEASE READ ALL INFORMATION LISTED UNDER THE ITEM DESCRIPTION. IN ADDITION, PLEASE READ OUR SHIPPING POLICY TO ENSURE YOU RECEIVE YOUR ORDER IN YOUR DESIRED TIMEFRAME. LASTLY, DOUBLE-CHECK YOUR SHIPPING INFORMATION. YOUR ORDER WILL BE SHIPPED OUT TO THE ADDRESS YOU ENTERED. WE ARE NOT RESPONSIBLE IF YOUR PACKAGE IS DELIVERED TO THE WRONG ADDRESS. IF THERE'S AN APARTMENT, SUITE, OR UNIT NUMBER, MAKE SURE YOU ENTER IT TO AVOID A RETURN-TO-SENDER ISSUE. NO REFUNDS OR REPLACEMENT ORDERS WILL BE ISSUED.***

ALL RETURNED ORDERS WILL RESULT IN A RESHIPPING FEE AT THE CUSTOMER'S EXPENSE.

 HAVE MORE QUESTIONS?

FILL OUT OUR CONTACT US FORM AND WE WILL GET BACK TO YOU SHORTLY.